Refund policy

RETURN POLICY

Thank you for shopping with One13.co! We strive to provide you with high-quality products and exceptional customer service. Please review our return policy carefully.

RETURNS/EXCHANGES

Due to hygienic stipulations, ALL SALES ARE FINAL. Unfortunately, we cannot accept returns or exchanges on any product. We appreciate your understanding regarding this policy.

DEFECTIVE ITEMS

In the rare event that your order arrives with defects, please contact us within 7 days of receiving your order at info@one13.co. To expedite the process, please include the following information in your email:

1. Order number
2. Clear photos of the defective item(s)
3. Brief description of the defect

Our customer service team will review your case and respond promptly with instructions on how to proceed.

CONTACT INFORMATION

If you have any questions or concerns about our return policy, please feel free to contact us at:

Email: info@one13.co

We appreciate your understanding and cooperation. At One13.co, we are committed to ensuring your satisfaction and will do our best to address any issues that may arise. Thank you for choosing One13.co for your shopping needs.